Refund Policy

Our policy

All purchases on Essay Lab are final and non-refundable. Once a payment is processed, we do not issue refunds — whether or not the credits have been used.

Why we don’t offer refunds

Essay Lab sells digital review credits that provide immediate access to our AI-powered feedback service. Because the service is available as soon as payment is confirmed, we are unable to “take back” access in the way a physical product return would work.

Unused credits do not entitle you to a refund. If you have purchased credits and have not yet used them, those credits remain on your account and can be used at any time — but they cannot be converted back to cash.

Technical failures

If a technical error on our side prevents a review from being generated — for example, the system fails to return a report after your submission — we will restore the credit to your account. This is not a refund; it is a restoration of the credit that was not consumed.

To report a technical issue, contact us at support@essaylab.ai within 7 days of the failed submission.

Exceptions

We may issue a refund at our sole discretion in exceptional circumstances, such as a duplicate charge caused by a payment processing error. If you believe you have been charged in error, contact us at support@essaylab.ai with your order details.

Chargebacks

Initiating a chargeback without first contacting us may result in immediate suspension of your account. We encourage you to reach out directly — most issues can be resolved quickly.

Contact

For any questions about this policy or a specific transaction, contact us at support@essaylab.ai.